US Interstate Van Lines

A long post, but I guarantee your experience will be the same as mine. DO NOT USE THIS COMPANY.

On October 12th 2022, I contacted US Interstate Van Lines. During the conversation with an employee name Christian, I was asked to give an inventory of items for an estimate. Before listing, I asked Christian "How specific does this need to be? Like, do I need to mention stuff like my trash can?" To which Christian responded "No, just the big obvious stuff." Based on this comment, I mentioned things like my bed, terrarium, aquarium, and desks. Once I was given an estimate for $3502, I asked Christian "Is packing included with that price?" Christian responded "Yes, you won't have to lift a finger. Here's what will happen: the company will come that morning, lay out a sheet of plastic to protect your floors, and they will remove and pack every item in your house". Had I not received that answer, I would not have made any agreements with this company. In order to lock in the service, I paid the deductible of $1200. The other half was to be made after the move.

Fast forward to November 18th (three days before my move). I receive a call from a woman named Mandy. She informs me that I need to complete another inventory, this time far more detailed than Christian had initially made it seem. We go through my list of items. Through her, I discover that I also needed to mention objects such as my boxspring/bed frame (which, I feel, should have been assumed when I mentioned my bed), a tower fan, and even my trash can (which I had already specifically asked Christian about). Due to these extra items, I would have to add an additional $800 to my initial estimate. Reluctantly, I agreed. In order to afford this, I needed to borrow money from my mother.

Three days later, on moving day, the movers arrive three hours late. As soon as they walk in, they begin inventorying my items. During this, they claim that I have items that are not on their list. Items that I had not only mentioned to Mandy, but also gave measurements for. This, I am informed, will cause the price to increase once again. After this I am told that they will not be packing my items, as I had only paid for 30 boxes and not a "full pack". As a result, my total price for the move was now over $6000. I believe the precise number was $6500, however, I do not remember for sure.

It is my belief that US Interstate Van Lines consciously lied to me in order to influence my decision to hire them. I believe they purposely misled me in the beginning with the intent of tacking extra fees on later, at a time so close to moving day that I would feel pressured to comply. This company relies on confusion, manipulation, and desperation to make their money and they've been allowed to to it because, technically, they will take your items from point A to point B.

Move size: 2 Bedroom Home Service cost: $6500

Interstate moved me in august 2021.. The workers seemed very nice. However, I was disappointed when I got my things. Several items were missing or damaged. Filed a claim and they only accepted two with no explanation. Spent thousands of dollars to make my home comfortable for my family to have it damaged by interstate van lines.. NEVER use this company.. They will not take responsibility for what they do and do not care about you. I am very disappointed and I will continue to call and complain until someone pays me for my broken and missing items..

Service cost: $5000

Incredible moving experience from WV to AZ. Mr Lee was the driver for the entire move. Oskar and Rigo were incredible on the loading end. They had two flight of stairs to deal with as the packed, moved and loaded 6,020 lbs of goods. We had packed 93 items and they took care of the other 80 items. Rigo packed most of the glass and fragile items. Did I tell you they were amazing?! They did not disappoint on the unloading portion either. His incredible work ethic and customer service continued as Mario and Andre unloaded and moved our 6,020 lbs in our new to us home. They were efficient and careful. I am not sure if any of them could have done a better job. Michael was great with the survey and initial contact. Charlene took over on setting up the move. Incredible logistics and customer service throughout. Thanks to all for making our move as stress free as possible. We would definitely recommend this company to others.

Move size: 2 Bedroom Home Service cost: $5000

Me and my husband decided to take a leap of faith and move to Michigan after thinking about it for a few years. After speaking with a few different companies and some research we came across Us Interstate and decided to just go for it. Their professionalism and knowledge sold us and not one regret we have! The movers showed up at my door and instantly got to work. Everything was nicely packed and loaded on to their truck. A few days later all of our items arrived intact! Thank you Jacob for all of your hard work and for taking the time to explain how the industry works! We cannot be happier with the outcome.

Move size: 4 Bedroom Home Service cost: $8200

I would NOT recommend this company for a family household move or for moving anything. They are very unorganized and seem clueless. Aside from sending out a smaller truck than I actually paid for, they didn't wrap all of my furniture in the blankets provided. My furniture, some of it antique, has been damaged. If not outright destroyed. My desk has a leg snapped off. A bookcase was demolished. I mentioned they're unorganized...half of my stuff still hasn't arrived and they don't know where it is. They won't call me back with updates. We're two weeks into wondering where our stuff is. We have the top to our kitchen table, but no legs, half of a corner desk, etc. It's beyond frustrating. Do not use US Interstate Van Lines. You'll be sorry. I am.

Move size: 4 Bedroom Home Service cost: $15000

I had been in contact with Brian to book my move, but I was committed to obtaining many quotes so that I can compare the quotes (mostly wanting to read the fine print of each company) and then research my top choices. Brian called me a moron via text and to "use [my] brain" because the prices were all going to be similar and I was guaranteed to get scammed if I went elsewhere. Who knew that quote comparisons and researching companies could lead to getting scammed???!!!

Move size: 3 Bedroom Home Service cost: $6850

Biggest scam ever around price and delivery dates. Stay away from them at all costs. Their estimate was okay and fair but the contractor doing the moving on their behalf came into our apartment and told us we have to pay double because the estimate amount isn’t enough money for the distance. They charged us for 550 cf instead of the actual load of 411 cf has stacked, packed and measured by their contractor. They picked up our stuff on Oct 9 and promised a delivery from Seattle to Miami within 20 business days and today is Dec 6 and they are unable to provide a delivery date. On Nov 1 they told us our stuff hadn’t left Seattle but it would arrive the week of Nov 22. On Nov 26 they said it would be by Dec 1. On Dec 1 they told us the truck broke down and they don’t know. The agent we were talking to was Amanda. On Dec 6 they tell us there isn’t an Amanda working in their office and it should arrive on Dec 8 based on notes but they don’t know if that date will hold true.

Move size: 1 Bedroom Home Service cost: $4661

What a horrible experience. Do not use this company. Mislead by US interstate Vanlines at booking. Quoted a price and paid 50% at booking then a month later when movers showed up

that they contracted the job out to. The moving company gets off truck ( J&B relocation) and instantly wants more money. Was put in an on the spot situation where I had to pay $2,600 more than was quoted or lose my $2,400 I had paid at booking.

They load up my belongings then call me that they don’t want to deliver my stuff unless I give them more money. Finally after living in an empty apartment for 2 weeks my stuff arrived

at the moving companies convenience. It’s stressful enough moving to another state but when a professional moving company plays games at the expense of the consumer they should not be trusted with your personal belongings.

I would not recommend this company to anyone. I had to put at least 1 star but they real earned ZERO stars

Move size: 3 Bedroom Home Service cost: $7300

US interstate movers exceeded my expectations in more ways than one!

First off their customer service is top notch and their staff is friendly and easy to work with. They went above and beyond making my relocation easier than I could have ever imagined. I was nervous at first because I had never used a moving company and have acquired some pretty nice furniture the past few years and didn’t want it damaged. NOTHING was damaged and they treated my furniture like it was their own!

Overall my experience was great, I would recommend this company to anyone looking to get things moved within a tight time frame and hassle free, I had everything delivered on time and it made my transition easy as pie. Thanks again guys!

Move size: 2 Bedroom Home Service cost: $5298